Loading help content
Practical information for the tasks you do every day.
Find your way around the Admin Portal, your division and the dashboard.
Understand the card issuing process and what needs to be confirmed before activation.
Understand operator cards, card statuses and changes to operator or vehicle details.
Understand tickets, pickup records, products, dates, statuses and order amounts.
Make sense of Balance Owing, aging periods and payment history.
Learn what to check before funding your account and reviewing the transaction.
Find the right help when a digital card stops working after a phone change.
CSV files, Excel and the status of order export instructions.
Get help reviewing a former operator’s access and card status.
What to record when an activation code is rejected or a card is still pending.
A plain-language explanation of current and overdue amounts.
Help with portal availability, account access and safe troubleshooting.
Select the division you need and check that your account has access.
Prepare a correction to an operator, truck or licence plate and confirm the supported update process.
Identify the card, request removal of access and confirm the approved deactivation procedure.
Clarify whether deletion is needed and confirm its effect before removing a card record.
Find the card’s displayed status and identify activation or device questions that need confirmation.
Check the payment record and prepare a clear question about a missing or unexpected transaction.
Find the right contact and get your support details ready.