Order History
Understand tickets, pickup records, products, dates, statuses and order amounts.
Navigation in this guide uses the supplied product outline. Current portal controls and operational details still need live review. Unverified details are listed separately from the numbered steps.
Order History
Video coming soon
We’re preparing this tutorial.
The written guide is available below.
Step-by-step guide
4 stepsBefore you start
- The correct company/division.
- The date range or ticket number you want to review.
- 1
Open Order History
Product outlineGo to Order History in the company/division whose orders you need.
- 2
Choose the date range
Product outlineUse the available date-range controls to set the period you want to review, such as last week. Check the dates rather than relying on a dashboard summary.
- 3
Read the matching order
Product outlineReview the ticket number, location, products and quantities, additional products, date, status and amount shown for the record.
- 4
Keep the ticket reference
DocumentedWhen discussing an order with your account contact, include its ticket number and the issue you noticed. Use the export guide if you need records for a spreadsheet.
What you should have afterwards
You have the ticket reference and the order information needed for your question.
What still needs confirmation
The following portal details are not verified. They are not instructions to perform the action.
- The exact date controls, timezone, inclusive-date behaviour and record details in the current portal.
Division-specific feature support has not been confirmed. Available features depend on your division, account and permissions. The portal walkthrough is awaiting product review.
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