Get help with activation or a replacement phone
Contact your company manager or dispatcher about activation, replacement phones or a lost device.
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What you need
- Your company or dispatcher’s usual contact details.
- Your operator name, company and division.
- 1
Note the message or card status
If activation fails, note the exact message shown. If you can open Card, note CARD STATUS and check your operator name and division. This gives your company contact the information needed to review the problem.
Check the displayed statusCard Status shows the card’s status and activation date.
- 2
Contact your company manager or dispatcher
Give them your operator name, company or division, and any activation message or CARD STATUS shown. Say whether this is your first activation or a replacement phone. If your phone is lost or stolen, contact them immediately to review card access. For further app support, email appsupport@juelgroup.com.